4 October 2005 CALL JOBURG CONNECT ON 375 5555 TO RESOLVE ACCOUNT QUERIES Ongoing work by the City of Johannesburg to revamp its customer complaints procedures means that customers’ problems will be resolved more speedily if they call Joburg Connect, the customer call centre of the City. Customers’ queries or complaints must be logged at Joburg Connect and a reference number must be obtained. "Customers should note that if they do not call Joburg Connect, the City will have no record of their complaint or query. Often customers try to resolve their problems in other ways but have no record of who they spoke to, no reference for their complaint and no record is entered into the Joburg Connect database. This leads to further frustration for the customer", says Mandy Jean Woods, GM: Revenue Marketing and Communications. The City is improving its record of resolving complaints received by Joburg Connect on a daily basis and customers are encourage to call Joburg Connect first on 375 5555, log their query and keep their reference number, says Woods. The call centre is divided into two specialist departments, namely: Joburg Connect – 375 5555 - deals with all general enquiries for public service providers such as querying accounts, billing, meter readings, water, electricity, roads, Metrobus, refuse, traffic fines etc. Emergency Connect -375 5911 – is a 24-hour Emergency Services call centre where qualified call centre only agents take calls relating to life threatening emergencies. ENDS Issued by: Mandy Jean Woods General Manager: Marketing and Communications Department of Revenue, City of Johannesburg Phone: 358-3420 Fax: 358-3423 Cell: 082 553 4211 (Please send sms if urgent) Email: mandyw@joburg.org.za