17 January 2005 Press Release BACKGROUND INFORMATION ON THE CITY'S CREDIT CONTROL PROCESS It is incumbent on residents to pay their average account even if no statement has been received, meters not read, or whilst their account is being investigated. Residents should call Joburg Connect on 375 5555 to update their personal information, their property information and to log queries about their accounts. Accounts can be paid at any municipal pay point, Pick 'n Pay, the Post Office, ABSA branches, any ATM or via the Internet. (Note that payments made through these channels may take up to five days to register onto your account). The City's Credit Control process is as follows: Accounts are payable on or before the due date. Three days after the due date, all overdue accounts go through a filtering process to validate the accuracy of the account. (This takes 2 days). Thereafter a final letter of demand is sent that gives notice to restrict services within 14 days. (This is not an extension of the due date, but rather a last opportunity to pay overdue accounts.) Thereafter services are restricted and overdue accounts are handed over to attorneys to recover the outstanding monies. ENDS For more information, please contact: Mandy Jean Woods Director: Marketing and Communications Department of Revenue City of Johannesburg Phone: 407 7356 Fax: 403 7738 Cell: 082 553 4211 (Please send sms if urgent) Email: mandyw@joburg.org.za Nthatisi Modingoane Media Liaison Officer CITY OF JOHANNESBURG Tel: (011) 407 7354 Fax: 403 3494 Cell: 082 467 9228 E-mail: nthatisem@joburg.org.za For more information about this wonderful City of ours, please visit our website : www.joburg.org.za