Contact the City of Johannesburg ALL queries for the City of Johannesburg should be channelled through the Joburg Connect call centre, which can be contacted, 24 hours of the day, at (011) 375-5555. If you would like to correspond with the city via e-mail, please choose one of the subject categories below: Accounts   Report a service problem   Request service information   Order a new service   Online statements web site / Online meter reading web site   Website query   Any other council-related query