October 27, 2006
By Anish Abraham
JUST six months into his job as the City's manager, Mavela Dlamini has given the thumbs up to the work carried out by Johannesburg's senior managers this year.
Dlamini was speaking after a review of the managers was conducted, during which their work done this year was compared with criteria contained in their contracts. A panel comprising independent academics, experts from outside city administration and the relevant mayoral committee members carried out the performance evaluations.
"This review process enabled us to take detailed stock of the wide range of services that the City provides to its residents and we were able to measure the performances of senior management against a comprehensive scorecard of expected deliverables," Dlamini said.
And, according to the city manager, they are delivering on the expectations, despite facing the challenges of managing a R21-billion budget and providing services to a rapidly growing population.
He highlighted several achievements over the year:
- The process of identifying new stands for future housing development is ahead of schedule.
- Customer service satisfaction in the City reached 84,3 percent, which is above the 80 percent targeted level.
- The 2006 local government elections were free of any incidents.
- Successful campaigns and awareness programmes on a variety of topics, including substance abuse, maternal and childhood health, HIV/Aids and environmental health have been held.
- Licensing, vehicle registration and learner testing are quicker.
- Targets have been exceeded for the successful prosecution of owners of unsafe buildings, as well as the illegal use of buildings in the inner city.
- Of the dwellings in the inner city, 98,7 percent now have access to basic level of water services.
- The number of electricity outages was reduced to 106 for bulk outages and 1 248 for medium voltage outages.
- Targets for advanced training of firefighting and rescue services staff have been exceeded.
- A 2010 Emergency Preparedness Strategy has been completed.
Dlamini also lauded the improvement in financial management systems in the City units reporting directly to him, as they all received unqualified audit reports from the Auditor-General.
He expressed his concern, though, that not all municipal-owned entities had received a clean audit report, but added that officials and managers were working hard towards achieving that goal.
New scorecards for the City's senior managers would focus mainly on improved service levels and diligent performance in resource management.
"We have made significant progress in the quality of service delivery during the past 12 months. However, we will continue to raise the bar and set challenging new targets for senior management of the City," Dlamini concluded.
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