61 Jorissen Street is the new home of the City's revenue department

Download the poster In pdf format [96kb] Click here RELATED LINKS: Revenue department plans big move THE revenue department will be moving its offices down the road to a more user-friendly building that will benefit staff and customers. Read more New structure for City billing, revenue collection JOHANNESBURG is to implement a new, streamlined structure to tackle the City's billing and revenue functions. Read more Free services for Joburg's indigent ABOUT R1,5-billion owed to the City by its poor will be written off as part of a campaign to register the indigent for access to free services. Read more New by-law for credit control and debt collection THE draft Credit Control and Debt Collection by-law seeks to provide standard procedures and mechanisms for the City's collection of rates and services, but also spells out the rights and obligations of ratepayers and consumers. Read more City's revenue collection improves IMPROVEMENTS in the revenue department have lead to the City collecting a record R728-million in rates for the month of March. This is a marked improvement on the R570-million collected in the same period last year. Read more

The building on the corner of Jorissen and Simmonds streets

Revenue unit on the move THE City's revenue department is moving house to more customer-friendly premises down the road. October 28, 2005 By Ndaba Dlamini THE City's revenue department is moving "lock, stock and barrel" to new customer-friendly premises with enough parking space. In November, the department will move from its home at 66 Jorissen Place in Braamfontein, a few blocks down the road to Thuso House, at 61 Jorissen Street. The new offices are opposite the Sappi Theatre Gardens next to the Civic Theatre. The move will take place over two weeks in November. The acting chief executive of the department, Roland Hunter, says about 450 people will be moving. "The move was necessitated by the need for more space," he says. "A particular problem for us at our present building is that there is insufficient parking for the staff and the hundreds of customers who come here each month. "In addition, there is insufficient space to create the kind of customer interface we want." The move will benefit the department in a number of ways. Hunter says it will, among others, save through lower rentals and parking charges. "We will also enjoy the synergy of various departments being located closely together. Finally, we are able to create a fantastic purpose-built environment for our customers." The lower ground floor of the building will house finance, corporate services and customer liaison units. The rates hall on the upper ground floor is spacious; customers will be able to move easily between services. It will house cashiers and provide clearance and refund services. "We have clustered all our customer functions to be easily accessible so that customers can easily move from one service to another, that is, from cashiers' desks to customer liaison desks to clearance certificate desks," Hunter explains. Ample and secure parking for customers can be accessed from the Stiemens Street side of the building and a short walk down the parking ramp to the entrance on the same side will allow easy access to the Customer Service Centre. Moving such a huge department is not an effortless task. About 160 000 files have to be moved and the communication system, essential to running the department, have to be kept functional during the process. "Every effort has been made to ensure that there will be no interruption of services. We ask our customers to be patient during this period," Hunter adds. All the boardrooms in the building will be named after Joburg suburbs. For example, the new finance section 80 meeting room will be called Braamfontein Room. He has asked the public to take note of the following moving dates: Credit control, service recovery unit, community liaison and human resources will move on Thursday, 3 November and Friday, 4 November; and Cashiers, clearance certificates and refunds will move on Friday, 11 November and Saturday, 12 November. For more information about the move, call 011 407 7356. For customer queries, call 011 375 5555. Permission to use web site material Publishers may use material from this site free of charge, as long as: Credit is given to either the "City of Johannesburg website (www.joburg.org.za)" or to "Johannesburg News Agency (www.joburg.org.za)"; If the article is used online, a link is provided to the original article on this website; The name of the article's author is acknowledged; The webmaster is informed of how and where the material is used (fill in this brief online form). Johannesburg News Agency is operated by BIG Media at 011-484-1400 Print this Page E-mail this article to a friend Help using Joburg.org.za