RESIDENTS who owe the City of Johannesburg in unpaid bills are finally paying up, thanks to improved communication between the City and defaulters.
April 20, 2005
By Ndaba Dlamini
JOHANNESBURG residents are responding positively to calls by the Department of Revenue to settle outstanding accounts, part of the department's credit control strategy to improve revenue management in the City.
According to the Department of Revenue's spokesperson, Mandy Woods, the department stepped up communication to customers through the media and direct mail "to remind them about their obligations to settle their accounts in full every month".
"Our figures show that over the last few months around 50 percent of customers who have received Final Letters of Demand respond by paying their outstanding bills in full. This is good news for us."
The letter reminds customers that they can query their accounts by contacting Joburg Connect on 011 375 5555 and that they can pay their accounts through the City's third-party payments partners Easy Pay, the South African Post Office and Absa Bank. Ratepayers can also pay accounts online through any of the major banks' websites or at any one of the City's 70 pay-points.
A facility is also available where customers can request to make arrangements to settle accounts through the City's credit control department.
"Johannesburg is perhaps the only city in the country that goes the extra mile for its customers by not only notifying them of their delinquent account in a message on their statements, but also by separately sending them Final Letters of demand two weeks before the credit control programme of action is implemented," Woods says.
Johannesburg residents owe the City about R7-billion in unpaid bills, a debt which has accumulated interest over the past years, according to Woods.
More than three quarters of the City's income is from water, electricity, rates and taxes and, according to the Revenue Department, it is important that these monies are collected so service delivery to residents can continue to improve.
In 2001 the City of Johannesburg initiated a re-examination of its revenue operations, management, structure and approach and implemented a credit control strategy aimed at resolving revenue collection problems in the city. The strategy includes bringing accounts up to date by taking action against defaulting debtors.
According to the revenue department, the City will step up its efforts from April this year to remind customers to settle their bills by sending out more Final Letters of Demand in affected suburbs.
Permission to use web site material
Publishers may use material from this site free of charge, as long as:
Credit is given to either the "City of Johannesburg website
(www.joburg.org.za)" or to "Johannesburg News Agency
(www.joburg.org.za)";
If the article is used online, a link is provided to the original
article on this website;